Refund & Cancellation
The short version. Try it free for 7 days before paying. If you subscribe and change your mind, ask us within 7 days of payment and we will refund you in full. Cancel whenever you like — nothing renews without you knowing.
1. Free trial
Every account starts with a 7-day free trial with full access to all features. We do not ask for payment details to begin a trial, and nothing is charged when a trial ends. If you choose not to subscribe, your account simply reverts to a state where you can still export your data.
2. What you are buying
GullyContacts Annual costs ₹999 per year and gives one person full access to the service for twelve months from the date of payment. Prices are in Indian rupees. Applicable taxes are shown at checkout.
Payments are collected through Razorpay. We do not store your card or bank details.
3. Refunds
If you are not happy with GullyContacts, write to us within 7 days of your payment and we will refund the full amount. You do not have to give a reason, though telling us what went wrong helps us improve.
- Email hello@gullycontacts.com from the address on the account, with the payment reference.
- We will acknowledge your request within 2 working days.
- Approved refunds are returned to the original payment method, and typically appear within 5–7 working days depending on your bank or card issuer.
After the 7-day window, payments for the current year are non-refundable, because the free trial exists precisely so you can evaluate the service before paying. We will still consider exceptional circumstances — a prolonged outage on our side, or a duplicate charge — on their merits.
4. Failed and duplicate payments
If money leaves your account but your subscription is not activated, or you are charged twice, tell us and we will investigate and return the amount in full. Failed transactions that show as pending are usually reversed automatically by your bank within 5–7 working days.
5. How the service is delivered
GullyContacts is a digital service. Nothing is physically shipped, so no shipping charges or delivery timelines apply.
Access is granted immediately once payment is confirmed — usually within a few seconds — on the same account you paid from. You will also receive a confirmation by email. If access has not appeared within 30 minutes of a successful payment, contact us and we will sort it out or refund you.
6. Cancellation
You can cancel at any time by writing to hello@gullycontacts.com. Cancelling stops any future billing. Your access continues until the end of the period you have already paid for — we do not cut it short on the day you cancel.
Cancelling part-way through a paid year does not entitle you to a pro-rata refund of the remainder, except within the 7-day window in section 3.
7. Your data when you leave
Your contacts are stored on your device rather than on our servers, so cancelling does not delete them. Export them to vCard or CSV whenever you like, before or after cancelling. To remove your account record, ask us and we will delete it — see the Privacy Policy.
8. Contact
For anything about billing, refunds or cancellation:
Gully System Private Limited
#257, 3rd Floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block,
Outer Ring Road, Bengaluru – 560072, Karnataka, India
Email: hello@gullycontacts.com
Phone: +91 80958 58589
Last updated 14 August 2026